By law you must be 14 years + to ride an electric bike. Anyone under the age of 18 must be accompanied by an adult to ride on one of our guided tours or to hire a mountain bike.
Proof of identification
We require a form of photo ID (passport or driving licence) per booking.
Guided tours – You must pay in full for a guided tour in advance using our secure online booking form using either a credit or debit card.
Cycle hire – You can pay on the day for single day bike hire. However, we do require an advanced payment for multiple day hire and pre booked cycle hire.
By Rother Rides – If we need to cancel our tours due to weather / safety risk, we will offer you a full refund or an alternative tour date.
By customer – The customer can cancel a tour within 72 hours of their booking. A cancellation fee shall apply.
On cancellation, the customer shall be charged a 20% cancellation fee and receive an 80% refund.
We ask that you arrive 15 minutes before your guided tour is due to depart.
Unfortunately, we cannot wait for you if you are running late. Late arrival or a no show will be considered as a cancellation and no refund will be issued.
Before your tour begins, you will be given a safety brief and have the opportunity to ride your ebike and get to know the controls and gears. You do not legally have to wear a cycle helmet but we advise you to wear one for your own personal safety. The customer is expected to follow the rules of The Highway Code whilst riding on the main roads and follow the Country Code whilst on bridle ways.
You are solely responsible for your own safety and the safety of others in your group.
We will refuse you hire if we feel that you are under the influence of alcohol or drugs.
You do not need to worry if you break down on a guided tour. We carry spares with us and have a full vehicle back up service available to change ebikes if needed. Mountain bike hire is provided with a puncture repair kit and it’s your responsibility to get the bike back to us or contact us if you are not able to and we will arrange collection at an additional fee.
Unattended mountain bikes
If you leave your mountain bike unattended, you are expected to be responsible for it and lock your bike through the frame and front wheel to a secure object with the bike lock supplied by us.
You will return your mountain bike to us at the time agreed.
We like to take photographs / videos throughout our tours and also at our premises to post on our Facebook, Instagram and Twitter accounts and for any further marketing, purely for ourselves. If you do not wish to have your photograph taken by us, please tell us.
Limitation of Liability
Rother Rides will provide a safe and fit for purpose bike tour/ hire service, and can not be held liable for any injury, loss, expense, damage, weather, sickness or anything out of Rother Rides control. In order to take part on tours/ bike hire, customers must accept that that they are fully responsible for any loss, injury, death or damage to them, their family or their dependents arising in connection with their participation, or the participation of their family, in tours and bike hire. The maximum liability payable by Rother Rides will not exceed the total fee collected from the service provided.
Customers need to accept that injuries and accidents can happen, Rother Rides will attempt to minimise and risks. Rother Rides recommended that you have adequate insurance in place, such as personal accident, medical and loss of belongings cancellation cover. Rother Rides can not be held responsible for your own illness, injury or loss/damage of your personal belongings whilst taking part in the tour or throughout the hire period.
Rother rides will aim to minimize risk and hazards, however cycling has an inherent risk. Any customer attending a tour or renting a bike is accepting those risks. The customer shall act in a responsible manner while riding a bike. By accepting Rother Rides terms and conditions, you understand and acknowledge the risks involved and agree it is your responsibility to ensure your own safety, behave responsibly and to ride within your capabilities. Participants agree to indemnify Rother Rides, its employees, agents and any person connected with this business from liability whatsoever resulting in personal injury (whether fatal or otherwise), loss, damage or expense caused.
Rother Rides shall have no liability or pay any compensation whatsoever in respect of any delay or failure in delivery of any of its stated activities or of any of its other obligations due directly or indirectly to any cause whatsoever outside its reasonable control including but not limited to act of God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather or energy supplies.
Participants should ensure they are in good general health and that their choice of tour is within their capabilities or when hiring a bike.